Frequently Asked Questions

Our service includes a thorough sweep of your entire backyard, collection of all dog waste, and eco-friendly disposal. We also do a quick visual check for any hazards and leave your yard looking and smelling fresh.

Most standard yards take between 10 to 20 minutes. Larger properties or homes with multiple dogs may take a bit longer. We always ensure every visit is thorough, regardless of time.

No, you don't need to be home. As long as we have safe access to your backyard (e.g., a side gate), we'll take care of everything. We'll send you a notification once the job is done.

We currently service the North Shore, Central Auckland, West Auckland, South Auckland, and East Auckland. This covers most of the greater Auckland region. If you're unsure about your area, get a quote and we'll confirm.

We operate rain or shine across Auckland. Our team is fully equipped for New Zealand weather conditions. In the rare event of extreme weather (e.g., severe storms or flooding), we'll reschedule your visit to the next available day.

Pricing depends on the number of dogs you have and your service frequency. Weekly visits start from as low as $25 per visit. Use our online quote tool for an instant, personalised price.

No hidden fees at all. The price you see in your quote is the price you pay. There are no setup fees, cancellation fees, or lock-in contracts.

Yes! We offer multi-dog pricing that gives you a better rate per dog as you add more. The discount is automatically applied when you get your quote.

Weekly service offers the best per-visit value and keeps your yard consistently clean. Fortnightly service is available at a slightly higher per-visit rate, but lower overall monthly cost.

Yes, we offer one-off deep cleans which are perfect for spring cleaning, before events, or when moving house. One-off cleans are priced separately from regular service plans.

We operate Monday through Saturday across Auckland. You can choose your preferred service day when signing up, and we'll stick to that schedule.

Absolutely. You can change your service day through your dashboard or by contacting us. We ask for at least 48 hours notice to rearrange the schedule.

You can pause your service anytime through your account dashboard. Whether you're on holiday or just need a break, pausing and resuming is simple and free.

In most areas, we can start within 2-3 business days of signing up. During peak periods, it may take up to a week. We'll confirm your first service date when you sign up.

Your dog's safety is our top priority. Our team members are experienced with dogs of all breeds and temperaments. If your dog is in the yard during service, we'll ensure they're comfortable and safe throughout.

We ask that aggressive or highly reactive dogs are kept inside during our visit. If your dog is friendly but excitable, that's no problem at all - our team loves dogs!

Yes! We regularly service homes with multiple dogs. Just let us know how many dogs you have when getting your quote, and we'll factor that into our visit time and pricing.

We cater to all ages. Puppies often mean more frequent clean-ups, so a weekly plan is usually recommended. For senior dogs, we're gentle and patient during our visits.

We accept all major credit and debit cards (Visa, Mastercard, Amex) through our secure payment system powered by Stripe. We also support internet banking for NZ bank accounts.

For subscription plans, you're charged at the start of each billing period (weekly or fortnightly). One-off cleans are charged upfront when you book.

Absolutely. All payments are processed through Stripe, which is PCI DSS Level 1 certified - the highest level of security certification. We never store your card details on our servers.

Yes, receipts are automatically emailed to you after each payment. You can also view your full payment history in your account dashboard.

You can sign up through our website by getting a quote first. After choosing a plan, you'll be guided through creating your account. It only takes a couple of minutes.

Yes! Your dashboard gives you full control over your subscription. You can change your plan, update your service day, pause visits, update payment details, and more.

You can cancel anytime through your dashboard - no phone calls or emails required. There are no cancellation fees or lock-in periods. We'd love to know why you're leaving so we can improve.

Just update your address in your dashboard. If your new address is within our service area, we'll continue your service seamlessly. If it's outside our area, we'll let you know and help transition your account.

You can reach us through the contact form on our website, by email, or by phone during business hours. We aim to respond to all enquiries within a few hours during business days.